John Ita was recognized on Friday for his never ending commitment to ensuring that shoppers at the Mt. Pleasant Hy-Vee are given the best customer service around. He was presented the Hy-Vee Legendary Customer Service Award in a surprise ceremony on Friday afternoon.
This is the highest honor presented to an employee and recognizes those who go above and beyond everyday to provide customers with exemplary service. Out of 80,000 employees, only 14 recipients were selected, signifying just how special John is. He now will enter the Hy-Vee Legendary Customer Service Award Hall of Fame, and will also receive additional gifts and honors.
John spoke on a special interview with KILJ about how he was “surprised” and also “honored” to receive this award. He has been working at Hy-Vee since the 1980s, and you can now find John smiling at every customer in the aisles as he believes in the store’s policy of having a happy smile in every aisle.